Privacy Policy

This Privacy Policy explains how Gatsby Glass Charleston (“Gatsby Glass Charleston,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit gatsbyglasscharleston.com, request a consultation or estimate, communicate with us, or receive services from us.

This Policy does not govern websites, applications, or services operated by third parties. If a signed project agreement contains privacy-related terms that differ from this online Policy, the signed agreement will control for that project to the extent permitted by law.

The information we collect depends on how you interact with us. It may include:

• Contact information: name, email address, telephone number, mailing address, and service location.
• Project information: project type, measurements, photos, messages, design preferences, property details, appointment requests, estimates, and service history.
• Transaction information: proposal, invoice, deposit, payment status, and warranty information. Payment card data may be processed directly by a third-party payment provider rather than stored by us.
• Device and usage information: IP address, browser, device type, pages viewed, referring pages, approximate location derived from IP address, and interaction data.
• Communications: emails, calls, text messages, form submissions, reviews, and other information you choose to provide.

We collect information directly from you when you submit a form, call, text, email, book a consultation, request an estimate, sign an agreement, make a payment, or communicate with our team.

We also collect certain technical information automatically through cookies, pixels, server logs, analytics tools, and similar technologies. We may receive information from service providers, advertising platforms, lead-generation partners, public sources, or another person involved in your project, subject to applicable law.

We may use personal information to:

• Respond to inquiries and schedule consultations, measurements, estimates, and installations.
• Prepare proposals, coordinate projects, provide customer support, process payments, and administer warranties.
• Communicate about appointments, project updates, service requests, promotions, and other information you request or consent to receive.
• Operate, maintain, personalize, secure, and improve our website and services.
• Measure marketing performance, understand website use, and develop new services.
• Prevent fraud, protect our rights and property, comply with law, and establish or defend legal claims.

Our website may use cookies, pixels, local storage, analytics tools, and similar technologies to remember preferences, understand traffic, improve performance, and measure advertising. These technologies may collect identifiers and internet activity information.

You can usually control cookies through your browser settings. Blocking some cookies may affect website functionality. Where required by law, we will provide additional choices or obtain consent before using non-essential technologies.

We may disclose personal information to:

• Service providers: website hosting, CRM, communications, analytics, advertising, payment, scheduling, cloud storage, and other vendors that support our operations.
• Professional advisers: accountants, insurers, attorneys, and consultants where reasonably necessary.
• Business partners and project participants: installers, suppliers, manufacturers, contractors, property owners, or other persons involved in fulfilling your request.
• Legal and safety recipients: government authorities or other parties when required by law or reasonably necessary to protect rights, safety, property, or prevent fraud.
• Transaction recipients: a buyer, successor, or other party involved in a merger, financing, reorganization, or sale of business assets.
• Other recipients: when you direct us or consent to the disclosure.

We do not sell mobile telephone numbers or text-message opt-in consent for third-party marketing. Text messaging originator opt-in data and consent will not be shared with third parties for their own promotional or marketing purposes.

If you provide a telephone number or email address, we may contact you about your inquiry, appointment, estimate, project, customer-service request, or—when permitted—offers and updates.

• Message frequency varies. Message and data rates may apply.
• Reply STOP to a text message to opt out. Reply HELP for help.
• Consent to marketing messages is not a condition of purchasing services.
• You may unsubscribe from marketing email using the link in the message or by contacting us.

We may still send non-marketing communications that are necessary to complete a requested transaction or provide an active service, where permitted by law.

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain project and warranty records, comply with legal, tax, accounting, insurance, and contractual obligations, resolve disputes, and enforce agreements.

Retention periods vary based on the type of information, the nature of the relationship, and applicable legal requirements. When information is no longer needed, we may delete, anonymize, or securely dispose of it.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, transmission, or storage system can be guaranteed to be completely secure. You are responsible for using appropriate security when sending information to us.

Depending on where you live and subject to applicable exceptions, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information. You may also have rights to opt out of certain targeted advertising, sale, or sharing activities.

To submit a privacy request, email [email protected] or call (843) 350-5141. We may need to verify your identity and request before responding. An authorized agent may submit a request where permitted by law, but we may require proof of authorization.

You will not be discriminated against for exercising a privacy right provided by applicable law.

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.

Our website may contain links to third-party websites or embedded content, such as maps, videos, social media, payment tools, or review platforms. Those third parties may collect information under their own privacy policies. We are not responsible for their privacy or security practices.

We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when the latest revision became effective. Material changes may be communicated through the website or by another appropriate method.

For questions, requests, or concerns about this Privacy Policy, contact:

Gatsby Glass Charleston
Charleston, South Carolina
Email: [email protected]
Phone: (843) 350-5141